Rated 3 out of
5
by
Kathy M from
Does not work with Android Version 13
If you have a newer android phone the Surge Guard App will not work with any phone that has Android 13 on it. According to Southwire, they just (March 2023) recently discovered this bug despite the fact that Android 13 has been out since August 2022. This was extremely disappointing since I bought this more expensive surge protector for the ability to connect via bluetooth to my phone and use my phone as a monitor.
Date published: 2023-04-02
Rated 5 out of
5
by
Pb camper from
Saved our butt many times!
This unit works extremely well. It goes through a test face prior to even turning on the power to the RV. If everything does not match up, namely voltage, grounding, neutral issues, and so on.
Many times it has not let us connect because of reversed polarity, namely, the neutral and hot or reversed, a hot ground or no ground. No neutral. All these can be dangerous.
The power blink function works well, and that it does not allow fast on and off functions of the power. Once the power comes back, it will pause before turning the power back on to the RV, saving all the electronics, especially the air-conditioning.
We have the remote Bluetooth monitor that mounts on the wall inside the RV, which again is priceless. This is definitely not something to skimp on. Safety first.
And using this for well, over three years, will never plug the RV in to anything without it. Not even our house.
Date published: 2023-09-23
Rated 3 out of
5
by
MN_Doughboy from
Works but app doesn’t.
Have had this for a couple years now. Was jealous of my buddy who has a competing brand with full app monitoring.
Then I found the southwire app.
Pretty excited to download and use it.
Got it all up and running.
And never reported a single amp.
Says it’s not connected to the RV and only shows line one.
Complete failure.
Date published: 2023-10-09
Rated 1 out of
5
by
RFing7027 from
App Does Not Work v 1.0.5
Connects to my southwire 34951 however app shows power is off to my RV and does not display any details for voltage, watts etc. All showing zero. V 1.0.5 on my Samsung S23+ running Android 13. Also sent email to developer email address listed on google play store Tom.Cladwell@southwire.com and email was rejected as not deliverable. Tells alot about the priority of making this a better app.
Date published: 2023-07-29
Rated 1 out of
5
by
Garbage from
Poor customer serviceI basicall
I bought the unit a little over a year ago and got a message REPLACE.I called Southwire and there responce was to replaced the unit,it is not covered under warranty. I spent almost $400.00 dollars on the unit.I was not pleased with the agent responce. I have a paper weight instead of a surge protector.I was hoping for a little better responce from the Customer service rep.
Date published: 2025-03-17
Rated 1 out of
5
by
Dave H5525 from
Blue tooth doesn't work.
I've had this for just over 6 months and I'm unable to get the data on both my phone and tablet. It does connect on both devices but does not show the electrical data. Product support is poor as South wire will claim is the device that is at fault and not there Product. Sending them an email through their website results in no reply back.
Date published: 2024-04-24
Rated 1 out of
5
by
RemoteMonitorDisplay from
Not working with compatible remote monitor or app
I literally just purchased this out of the box and I'm not able to get it working with the remote power Monitor Bluetooth Display OR the app on my Iphone 14max!!!!!! Why would the dealer sell these not working and why would Southwire not pull them from the shelves if they don't work????
Date published: 2024-11-08
Rated 5 out of
5
by
RV and Wander from
It does everything we need it to do!
AFter our last one stopped working, we were on the hunt for something that we could trust to protect all of our work equipment. This one checked all the boxes and it's worked great from day 1.
Date published: 2024-05-30
Bazaarvoice SAP Hybris Integration Version 2.8.2
Surge Guard shows L1 error no matter what power source. Do I have a defective product.
Asked by: gterracio
We need some additional information about your product and your desired usage. Please contact us at 855-798-6657 for assistance with troubleshooting, and if necessary a return. Thanks!
Answered by: Southwire1
Date published: 2023-08-18
so , if I have a brownish color label on my 39451 does that mean it is not Bluetooth capable?
Asked by: lostinthe woods
No, the bluetooth app will still be compatible with this model.
Answered by: Southwire1
Date published: 2023-05-18
Do you have an estimate as to when the new app will be revised to work with Android 13 phones?
Asked by: Buck
Please reach out to our RV experts using the contact us for at https://www.southwire.com/recreational-power
Answered by: Southwire1
Date published: 2023-04-13
I have a new 34951 that just received from Southwire with the bluetooth capability and am trying to use the new surge guard app on my android phone. I cannot get them to pair. Any ideas I can try?
Asked by: Buck
There is a troubleshooting guide in the app that may address some of the issues you are having with your device. If you still need assistance, please do not hesitate to contact us at 855-798-6657.
Answered by: Southwire1
Date published: 2023-08-12
On the Surgegaurd RV Models 34931 or the 34951. I've noticed that there is a white, and a brownish color model available. What's the difference?
Asked by: Jasper
There should be no difference between the capabilities, just a different look. The newer ones call out the Bluetooth compatibility on the packaging now that the Surge Guard app has been released.
Answered by: Southwire1
Date published: 2023-03-29
Does the 34951 have a replaceable surge protection module? That is to say, when it is no longer functional after doing its job?
Asked by: JJ11
We'd be happy to help! Please visit our recreational power page at https://www.southwire.com/recreational-power#form and fill out the form at the end of the page to ask one of our RV experts. Additionally, you can contact us at 855-798-6657.
Answered by: Southwire1
Date published: 2023-11-29
What can I connect to? In the video he spoke for the app!
Asked by: Lou1425
This product will connect to our wireless remote found here:https://www.southwire.com/power-management/recreational-power/wireless-lcd-display-model-40301/p/40301 and our app is coming soon!
Answered by: Southwire1
Date published: 2023-01-20
I have a Surge Guard* 50A – Model 34951. Is there an andriod app to connect with this unit display via bluetooth?
Asked by: Rchdiver
At the moment, our phone app hasn't been released for this product. Once we release the Phone app it will work for both iPhone and android.
Answered by: Southwire1
Date published: 2023-01-20
Bazaarvoice SAP Hybris Integration Version 2.8.2
