We Help Get Lives Back on Track
Knowing that time is money for our customers, Southwire strives to deliver every order on or before the agreed-upon deadline. That’s just good business – part of building worth.
But in some situations, where lives have been disrupted by natural disasters or other catastrophic events, the need to deliver wire and cable to devastated areas becomes far more important. Even if it sometimes might mean keeping a regular customer waiting, we make it a priority to help get lives back on track. Ninety-nine out of 100 times, the regular customer understands.
In the weeks before the 9/11 terrorist attacks, U.S. Defense Department officials ordered cable from Southwire for a Pentagon renovation project already underway. Everything changed after terrorists crashed a jetliner into the building, spurring the need for quick repairs. Within 24 hours, workers at Southwire’s manufacturing plant in Starkville, Mississippi reorganized their production schedule so they could make and ship nearly 10,000 feet of cable in just a few days rather than the customary four to six weeks.
We have reconfigured scheduling procedures at all of our manufacturing facilities to allow for similar production shifts following natural disasters, such as hurricanes, ice storms and wildfires. Our commitment remains 100-percent on-time delivery in areas affected by natural disasters or other emergencies.
Most of Southwire’s giving back is local, focused on the communities where we have facilities. But not all. Helping people get their lives back on track after a catastrophe gives back to our customers’ communities as well. It’s just another way we deliver power.
