Q-Service Cuts the Costs of Wire and Cable Orders

Making the purchasing process more efficient reduces the cost of pulling Southwire products on the manufacturing floor.

OEMs burdened by the price of copper are looking for every break they can get in the cost of putting wire and cable into their products. One source of relief is to reduce the cost of the purchase. Southwire's online Q-Service - a Web-based, self-service customer order site - can do that.

"OEMs can grow critical profit margins by streamlining wire and cable transactions with Q-Service," says Jim Brewton, Southwire e-commerce business manager.

Eliminating faxes and phone calls boosts productivity
Q-service eliminates time-consuming phone calls and faxes in ordering wire and cable. Get a price quote, find inventory availability, confirm packaging details and check the status of your order. OEM buyers can save time with all those tasks - and more - with online Q-Service. And it's accessible 24 hours a day, seven days a week.

You can check Southwire inventory availability by Southwire stock number, your part number, product description or order history. If the pacaging you're looking for isn't immediately available, the inventory system can suggest alternatives.

Features of the Q-Service site let you initiate a purchase, suspend a purchase for later confirmation, and manage blanket purchase orders. Purchase templates that you tailor to your needs speed the order process by automatically inserting repetitive information for items you order often. Carrier and shipping information shows up easily also. Maximize ordering efficiency by customizing the informatin displays for your individual Q-Service account.

Online history can can administrative time
The Q-Service site can also save you administrative time in analyzing your wire and cable use. On the Q-Service home page you'll find your current order information, a summary of your most recent orders, and your order history in pounds and dollars of products shipped.

Southwire E-business initiatives reap recognition
Web-based Q-Service capabilities are part of the information technology strategy that has put Southwire into the top echelon of innovative users of IT.

Southwire Company's continued commitment to improving customer service through innovative technology has earned it a spot among the top 25 companies in the 2006 InformationWeek 500 listing of the nation's leading information technology users.

This is the fifth straight year Southwire has made the InformationWeek 500 and the third year it has been among the top 100 companies. In 2006, Southwire finished ahead of such household names as FedEx, Dell, Cisco, General Motors, AT&T, and IBM.

Southwire has been a technology leader in the industry for 50 years with products, processes and manufacturing machinery, and we're continuing to invest in innocative technology.

"Our OEM customers are important to us, and Southwire is committed to making it easy for OEMs to do business with us." Brewton says. "Our creative use of technology is a key element of that process. We welcome suggestions to make our Q-Service even more responsive to OEM needs."

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Q-Service Cuts the Costs of Wire and Cable Orders